Return and Exchange Policy

Please read our Return & Exchange Policy carefully if you wish to return a product. If your request falls within our policy, we will be happy to assist you.

General Conditions

  • Returns or exchanges are only accepted within 6 days of receiving the product.
  • Sale or discounted orders are not eligible for return or exchange.
  • To cancel your order, please email us at [email protected] within 24hrs of placing the order. 
  • A valid reason must be provided for the return or exchange.
  • After 6 days of delivery, no returns or exchanges will be processed.

Products Not Eligible for Return or Exchange

  • Sale Orders / Discounted Products
  • Hair Perfumes & Hairline Powder
  • Products purchased from pop-ups/exhibitions or in-studio trials
  • Products that have been coloured, chemically treated, or damaged due to styling post-purchase

Return Process

RETURNS
In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

RETURN PROCESS
To return an item, please contact customer service to obtain a Return Adress. After receiving the address, place the item securely in its original packaging and [include your proof of purchase].

Important Instructions

  • Ensure the product is in the same condition as when received. Used or altered products (washed, cut, colored, chemically treated, or brushed for curly or wavy hair) will not be accepted.
  • Record an unboxing video of the package before opening the courier seal to claim any physical damage or missing products. Returns/exchanges for damaged or defective products require valid video proof.
  • Clearly mention your order number and contact number on the package when returning it.

Refund and Store Credit

  • WE DO NOT OFFER BANK REFUNDS. All refunds are provided as store credit.
  • Store credit will be sent directly to you via email. 

Please Note: During festivals, Sale, adverse weather conditions like rains, natural calamities or political crises and curfews, your shipment may take upto 20 days to deliver. We assure you that we will try our best to deliver your product. However this not be considered as a valid reason for cancelation or refund. 

Contact Us

For any issues or assistance, Please contact us by email：[email protected]